Frequently Asked Questions (FAQ)

What type of products does Sylvie London offer?

Sylvie London offers a curated range of fashion designed to combine style, comfort and versatility for everyday wear.

Where does Sylvie London ship to?

We currently ship within the United Kingdom.

How much does shipping cost?

Standard delivery is free.

How long will it take for my order to arrive?

Orders are processed within 1 to 2 business days.

Standard delivery usually takes between 3 and 7 business days.

Your order should arrive within an overall timeframe of 4 to 9 business days.

Sundays and bank holidays are not considered business days.

Will I receive tracking information?

Yes. Once your order has been prepared and dispatched, you will receive an email containing the available tracking details.

Can I change my delivery address?

If you notice an error in your delivery address, please contact us as soon as possible at info@sylvielondon.com.

Please note that we cannot guarantee the address can be changed once your order has been processed.

What should I do if my order hasn't arrived?

If your order has not arrived within the estimated timeframe of 4 to 9 business days, please get in touch at info@sylvielondon.com and include your order number.

What should I do if tracking shows delivered, but I haven't received it?

Please double-check the delivery address provided and inspect common drop-off locations or safe places at your property.

If your parcel is still missing, email us at info@sylvielondon.com so we can investigate the issue for you.

Can I return an item?

Yes. You have 30 days from the date of delivery to request a return.

The item must be unused, unworn and in its original condition. It must also include all original packaging and accessories received with your order.

How do I start a return?

Please send an email to info@sylvielondon.com with your order number.

After reviewing your request, we will provide you with the return instructions and the correct return address.

Please do not send any items back without contacting us first.

Who pays for return shipping costs?

Return shipping costs are the responsibility of the customer.

We recommend using a tracked delivery service and retaining your proof of postage until your return has been fully processed.

Do you charge restocking fees?

We do not charge any restocking fees.

Can I exchange an item?

Exchanges are available upon request and subject to stock availability.

To request an exchange, please email info@sylvielondon.com stating your order number and the replacement item you require.

When will I receive my refund?

Approved refunds are processed back to your original payment method within 7 business days following the inspection of your returned item.

Please allow additional days for your bank or card provider to credit the funds to your account or statement.

What should I do if I receive a damaged or incorrect item?

Please email us at info@sylvielondon.com

Include your order number alongside clear photographs showing the item, the packaging, and the issue.

Which payment methods do you accept?

We accept the following payment methods:

    • American Express

    • Apple Pay

    • Google Pay

    • Maestro

    • Mastercard

    • UnionPay

    • Visa

Is it safe to place an order on Sylvie London?

Yes. Payments are processed through secure, industry-leading payment providers.

All payment information is transmitted via encrypted connections, and Sylvie London never stores your full credit or debit card details on its servers.

Can I modify or cancel my order?

If you need to change or cancel an order, please contact us immediately at info@sylvielondon.com

Please note that we cannot guarantee any modifications or cancellations once an order has been processed.