Refund policy
At Sylvie London, we want you to buy fashion with peace of mind and confidence. If an item is not right for you, you can request a return following the conditions set out below.
Return Period
You have 30 days from the date of delivery to request a return.
The item must be unused, unworn, and in its original condition. It must also include all original packaging and elements received with the order.
We do not charge any restocking fee.
How to Request a Return
To initiate a return, send an email to info@sylvielondon.com and include your order number.
After reviewing your request, we will send you the corresponding instructions and the correct return address.
Do not send any items before receiving our instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service and keeping the proof of postage until the return process is fully completed.
Exchanges
Exchanges are available upon request and subject to the availability of the desired item.
To request an exchange, write to info@sylvielondon.com and indicate your order number and the item you wish to receive.
Inspection of Returned Items
When we receive your return, we will check that the item meets the conditions established in this policy.
Once the inspection is complete, we will inform you whether the refund has been approved or rejected.
Refunds
Approved refunds are processed via the original payment method within 7 working days following the inspection of the returned item.
Your bank or payment provider may require additional days to reflect the amount in your account or statement.
Damaged or Incorrect Items
Inspect your order as soon as you receive it.
If an item arrives damaged or you receive the wrong product, send an email to info@sylvielondon.com
Include your order number and clear photographs of the item, the packaging, and the issue observed. We will review your request and advise you on the next steps.
Contact
For any query related to a return, exchange, or refund, you can contact Sylvie London using the following details:
Company Name: Sylvie London
Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom
Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain
Email: info@sylvielondon.com
Phone: +442045773450