Privacy policy


At Sylvie London, we handle your personal data with care, responsibility and transparency. This policy explains what information we may collect, how we use it, who it may be shared with, and what rights you can exercise when you visit sylvielondon.com, place an order, or contact our team.

By using our website and services, you accept the practices described in this policy. If you do not agree with them, please do not use our services.

Data Controller

Company Name: Sylvie London

Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom

Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain

Email: info@sylvielondon.com

Phone: +442045773450

Data We May Collect

When you use our website, we may process the following information:

  • First and last name

  • Email address and phone number

  • Billing address and delivery address

  • Order details and purchase history

  • Information required to process payments

  • IP address, browser type, device details and time zone

  • Information related to your usage and browsing activity on the website

  • Content from enquiries, returns, complaints and other communications

  • Marketing preferences when you opt in to receive our communications

Sylvie London does not store your full payment card details on its servers.

How We Use Your Data

We may use your personal data to:

  • Manage and process orders

  • Verify and complete payments

  • Prepare and deliver your purchases

  • Send order confirmations and service communications

  • Respond to enquiries and customer support requests

  • Process returns, exchanges and refunds

  • Detect fraud and unauthorised activities

  • Improve website security, performance and functionality

  • Personalise and enhance your shopping experience

  • Comply with our legal and contractual obligations

  • Send marketing communications when you have given your consent

Legal Basis for Processing

We process your personal data only when there is a valid legal basis. This may include:

  • The performance of a contract or order

  • The implementation of pre-contractual measures

  • Compliance with a legal obligation

  • Our legitimate interest in maintaining a secure and functional online store

  • Your consent, where required

You may withdraw your consent at any time for processing activities that rely upon it.

Who We Share Your Data With

We only share information when necessary to operate our store, complete an order, or fulfil a legal requirement.

Your data may be shared with:

  • Payment service providers

  • Couriers and delivery partners

  • Shopify, as our technical ecommerce platform

  • Hosting, technology, analytics or marketing providers

  • Legal, tax, accounting or other professional advisors

  • Relevant authorities where required by law

Sylvie London does not sell or rent personal data.

Payments

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, UnionPay and Visa.

Payments are processed through trusted providers implementing robust security measures. The processing of payment data may also be subject to the respective privacy policies of those providers.

Cookies

Our website may use cookies and similar technologies to:

  • Maintain essential website functionalities

  • Remember your preferences

  • Facilitate browsing

  • Analyse website usage

  • Improve performance and security

  • Display relevant content where consent has been granted

You can manage or disable cookies through your browser settings. However, some website features may be limited as a result.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Data may be retained to:

  • Manage orders and payments

  • Comply with legal retention requirements

  • Respond to customer enquiries

  • Handle returns and refunds

  • Prevent fraud and misuse

  • Establish, exercise or defend legal claims

  • Resolve potential disputes

When personal data is no longer required and there is no legal obligation to retain it, it is securely deleted or anonymised.

Data Security

Sylvie London applies reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

Transmissions related to orders and payments are encrypted. However, no electronic system can guarantee absolute security.

Your Rights

Under applicable data protection laws (such as the UK GDPR), you may have the right to:

  • Access the personal data we hold about you

  • Request the correction of inaccurate or incomplete data

  • Request the deletion of your data

  • Restrict certain processing activities

  • Object to specific uses of your data

  • Receive a portable copy of your information

  • Withdraw your consent at any time

  • Unsubscribe from marketing communications

  • Lodge a complaint with the relevant data protection authority (such as the Information Commissioner's Office - ICO)

To exercise your rights, please email info@sylvielondon.com. We may request identity verification before processing your request.

Marketing Communications

We only send promotional communications when you have opted in to receive them or where another valid legal basis exists.

You can withdraw your consent at any time by writing to info@sylvielondon.com or by using the unsubscribe link provided in the relevant communication.

Essential operational messages regarding orders, payments, deliveries, returns or refunds will continue to be sent.

Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal data from individuals under 18 years of age. If we discover that personal data from a minor has been provided without necessary authorisation, we will take steps to remove it.

International Data Transfers

Certain payment providers, technology platforms or third-party service providers may process data outside the United Kingdom or the European Economic Area (EEA).

Where international transfers occur, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised mechanisms.

Third-Party Services

Our website may feature tools or services provided by third parties. These providers may process data in accordance with their own privacy policies.

We recommend reviewing the privacy notices of these third parties before using their services.

Changes to This Policy

Sylvie London may update this privacy policy when our services, technical procedures, or legal requirements change.

The latest version will always be available on sylvielondon.com. We recommend reviewing this policy periodically.

Contact

For any query related to a return, exchange, or refund, you can contact Sylvie London using the following details:

Company Name: Sylvie London

Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom

Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain

Email: info@sylvielondon.com

Phone: +442045773450