Shipping Policy

At Sylvie London, we prepare every order with care to ensure it arrives safely and within the specified timeframes.

Order Cut-off Time

Order cut-off time is 17:00 London time (GMT+ 00:00). Orders placed after this time will be processed the next business day.

Orders placed after this time will be processed the next business day.

Delivery Area

We currently ship within the United Kingdom.

Shipping Costs

Standard delivery is free.

Processing and Delivery Timeframes

  • Orders are processed within 1 to 2 business days. 

  • Standard delivery usually takes between 3 and 7 business days.

  • Your order should arrive within an overall timeframe of 4 to 9 business days.

  • Saturdays, sundays and bank holidays are not considered business days.

Order Confirmation & Tracking

After placing your order, you will receive a confirmation email at the address provided during checkout.

Once your order has been prepared and dispatched, you will receive an email containing the available tracking details.

It is the customer's responsibility to ensure that all email addresses and delivery details provided are accurate.

Delivery Address

You must provide a complete and correct address when placing your order.

If you notice an error in your delivery address, please contact us as soon as possible at info@sylvielondon.com

Please note that we cannot guarantee the address can be changed once your order has been processed.

Delivery Delays

While we work hard to meet the estimated timeframes, exceptional delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated timeframe of 4 to 9 business days, please contact us at info@sylvielondon.com and include your order number.

Unreceived Orders

If the tracking information shows that your order has been delivered, but you have not received it, please double-check the delivery address provided and inspect common drop-off locations or safe places at your property.

If your parcel is still missing, please contact us at info@sylvielondon.com so we can investigate the issue for you.

Damaged Orders 

Please inspect your order upon receipt.

If the package or any item arrives damaged, please email us at info@sylvielondon.com

Include your order number alongside clear photographs showing the package, the item, and the damage observed.

Incorrect Orders

If you receive an item different from what you ordered, please contact us at info@sylvielondon.com

Include your order number and clear photographs of the item received so we can resolve the issue promptly.

Contact Us

For any enquiries regarding shipping or order delivery, you can contact Sylvie London using the details below:

Company Name: Sylvie London

Email: info@sylvielondon.com

Phone: +442045773450

Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom

Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain