Terms of service
OVERVIEW
These Terms and Conditions govern your access to sylvielondon.com, your use of the website, and all purchases, products, and services offered by Sylvie London.
The website, hereinafter referred to as the "Site", is operated by Sylvie London, located at C. Gayanes, 2, 03206 Elche, Alicante.
By visiting the Site, using our services, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.
Company Name: Sylvie London
Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom
Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain
Email: info@sylvielondon.com
Phone: +442045773450
No registration is required to browse the Site. Where account creation is required to purchase a product or use a specific feature, you must provide accurate, current, and complete information.
Sylvie London offers fashion items through the Site. These Terms establish the rights and responsibilities applicable between Sylvie London and its users.
The terms "we", "us", and "our" refer to Sylvie London.
Any new features, products, or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. Modifications take effect upon posting to the Site.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence.
If a minor uses the Site under your responsibility, you confirm that you have provided the necessary consent as their parent or legal guardian.
You may not use our products or services for any illegal or unauthorised purpose.
In the use of our service, you must not violate any laws in your jurisdiction (including but not limited to copyright, trademark, and intellectual property laws).
You must not transmit any worms, viruses, malicious code, or any technology of a destructive nature that could harm the Site, our systems, or third parties.
A breach or violation of any of the Terms will result in an immediate termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse, limit, or suspend service to anyone for any legitimate reason at any time where permitted by law.
You understand that your content (not including credit/debit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements.
Credit and debit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Service, access to the Service, or contact information without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We endeavor to ensure that information provided on this Site is accurate, complete, and current.
However, we are not responsible if information made available on this Site is not accurate, complete, or current.
The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.
Certain historical information may be retained for reference purposes only.
We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site immediately unless required by law.
It is your responsibility to monitor changes to our Site periodically.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice prior to order confirmation.
We reserve the right at any time to modify, replace, limit, suspend, or discontinue any product, collection, feature, or service without notice.
To the extent permitted by law, Sylvie London shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Confirmed orders will not be affected by subsequent price changes.
SECTION 5 - PRODUCTS AND SERVICES
Certain products may be available exclusively online through the Site and in limited quantities.
Returns and exchanges are governed by our complete policy in Section 20.
We have made every effort to display as accurately as possible the images, colours, sizes, cuts, materials, and features of our products.
We cannot guarantee that your computer monitor or device display of any colour will be completely accurate.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction where permitted by law.
All descriptions of products, catalog details, pricing, and availability are subject to change prior to order confirmation.
Any offer for any product or service made on this Site is void where prohibited.
We do not warrant that the quality of any products or services will meet all personal expectations.
Your statutory rights as a consumer remain fully unaffected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel any order placed with us for justified reasons as permitted by applicable law.
Restrictions may include orders placed by or under the same customer account, the same payment card, household, billing address, or delivery address.
In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase, delivery, and account information for all purchases made at our store.
You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.
Sylvie London accepts the following payment methods:
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American Express
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Apple Pay
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Google Pay
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Maestro
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Mastercard
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UnionPay
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Visa
Full details regarding returns and refunds can be found in Section 20.
SECTION 7 - THIRD-PARTY TOOLS
We may provide you with access to third-party tools, applications, or services over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties or conditions of any kind.
Any use by you of third-party tools provided through the Site is entirely at your own risk and discretion.
You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Any new services and/or features added to the Site in the future shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS AND CONTENT
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction.
Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you send us reviews, comments, photographs, suggestions, ideas, or other materials, you grant us permission to edit, copy, publish, distribute, and otherwise use them in any medium within legal limits.
We are and shall be under no obligation to maintain any submissions in confidence, to pay compensation for any submissions, or to respond to any submissions.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, discriminatory, defamatory, misleading, obscene, or otherwise objectionable.
You agree that your comments will not violate any right of any third party and will not contain false information, malicious programs, or harmful elements.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order) where permitted by law.
Unless required by law, we undertake no obligation to update, amend, or clarify information on our Site.
No specified update date applied on the Site should be taken to indicate that all information on the Site has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or local regulations, rules, or laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone; (f) to submit false, misleading, or fraudulent information; (g) to upload or transmit viruses, malicious code, or destructive technology; (h) to collect or track the personal information of others without authorization; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene, immoral, or abusive purpose; or (k) to interfere with or circumvent the security features of the Site.
We reserve the right to terminate or restrict your access to the Service for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Site or Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
We may temporarily suspend or permanently remove a feature or service for legitimate causes.
You expressly agree that your use of, or inability to use, the Service is at your sole risk, subject to mandatory consumer protections under applicable law.
To the fullest extent permitted by law, the Site and all products and services delivered to you through the Site are provided 'as is' and 'as available'.
Sylvie London, our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs.
Nothing in these Terms excludes or limits rights, guarantees, or remedies that cannot legally be limited under applicable law.
Where liability cannot be excluded, it shall be limited to the maximum extent permitted by applicable law.
SECTION 14 - INDEMNIFICATION
To the extent permitted by law, you agree to indemnify, defend, and hold harmless Sylvie London, our employees, partners, representatives, and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service. Your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice.
Termination shall not prejudice any accrued rights or legal remedies.
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and Sylvie London governing your use of the Service.
They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Spain.
Mandatory statutory consumer rights recognized by law shall remain fully protected.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
Sylvie London reserves the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Site.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - RETURNS AND REFUNDS
Return Policy
At Sylvie London, we want you to shop fashion with complete peace of mind. If an item is not suitable for you, you can request a return in accordance with the conditions outlined below.
Return Period
You have 30 days from the date of delivery to request a return.
The item must be unused, unworn, and in its original condition. It must also include all original packaging and items received with the order.
We do not charge any restocking fees.
How to Request a Return
To start a return, please send an email to info@sylvielondon.com with your order number.
After reviewing your request, we will provide you with the necessary instructions and the correct return address.
Please do not send any items back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service and retaining your proof of postage until the return process is fully completed.
Exchanges
Exchanges are available upon request and subject to stock availability. To request an exchange, email info@sylvielondon.com stating your order number and the replacement item required.
Inspection of Returned Items
Upon receiving your return, we will inspect the item to ensure it meets the conditions established in this policy. Once completed, we will notify you whether your refund has been approved or rejected.
Refunds
Approved refunds are processed back to your original payment method within 7 business days following the inspection of the returned item. Please allow additional days for your bank or payment provider to credit the amount to your account or statement.
Damaged or Incorrect Items
Please inspect your order upon receipt. If an item arrives damaged or you receive the wrong product, email us at info@sylvielondon.com with your order number and clear photographs of the item, packaging, and the issue observed.
Return Enquiries
For any questions regarding returns, exchanges, or refunds, please contact us directly at info@sylvielondon.com
SECTION 21 - CONTACT INFORMATION
Questions, comments, or support requests regarding the Terms of Service should be sent to Sylvie London at:
Company Name: Sylvie London
Business address: 5 Crabtree Manorway N, Belvedere DA17 6AZ, United Kingdom
Warehouse address: C. Gayanes, 2, 03206 Elche, Alicante, Spain
Email: info@sylvielondon.com
Phone: +442045773450